PLEASE HELP - my desktop computer stopped working
It froze for a few minutes for an unknown reason and wouldn't let me shutdown my computer, so I had to turn it off by turning off the switch on the power strip the cable was connected to. After that, a black screen popped up that said "window error recovery" I did everything it said (Adv Boot, Repair Computer, Safe Mode) but still no results. It brought me back to the black screen again.
what do you recommend I should do? and what do you think it might be?
what do you recommend I should do? and what do you think it might be?
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its possible your hard drive finally died, how old is your computer? I had a laptop die on me with a similar result, start the computer and go into a black screen endlessly. Bestbuy even told me that laptop is done for.
but you could have put a new hard drive in your laptop (if that was the problem) 
The cost of getting a new hard drive installed isnt worth it, best buy said >_>
argh... if you kept the "broken" laptop, get a new hard drive in it & you got yourself 2 computers now 
(best buy sells hard drives, and they're cheaper than buying a new laptop. depending upon storage size i've seen them for around $50 for 500gb)
if you kept the "broken" laptop, get a new hard drive in it & you got yourself 2 computers now (best buy sells hard drives, and they're cheaper than buying a new laptop. depending upon storage size i've seen them for around $50 for 500gb)
Actually, as I was trying to explain before, it's actually really inexpensive to replace a hard drive in a laptop. The issue is that not everyone is a "do-it yourself-er". So the cost to have the drive replaced and to have a technician reload Windows and all the drivers and programs actually will cost more than the laptop is currently worth if it's and older laptop.
hmm, good point. just seems like a waste of a laptop i wouldn't mind having
and i feel that, if you have recovery media (or can order it easily enough)
it's not a terribly difficult process installing a new drive & re-loading the os.
(i guess i'm smarter or more specialized than i give myself credit for?) hahaha
and i feel that, if you have recovery media (or can order it easily enough)
it's not a terribly difficult process installing a new drive & re-loading the os.
(i guess i'm smarter or more specialized than i give myself credit for?) hahaha
Well yeah, that's actually what you need to do in order to recover the system. All I was saying before is to just make sure that the hard drive is still in good health before you try to recover the system. No point in trying to recover a system on a failing hard drive as it just wont work.
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Well, that depends. Mainly the reason we say that is because a unit just might be a bit too old to be worth fixing. I mean, why spend money on repairing an old unit when it may just need further repairs a short time later?
If that doesn't work, you need to reinstall your operating system. Kursus Komputer Murah Terbaik di Jakarta That will delete everything you have on the computer so if you go that route you need to get/borrow a second computer. Plug your hard drive into that, copy everything you care about off, and then reinstall it in the computer.
Before you run off trying to repair the operating system via recovery media, you should at least check the hard drive to make sure it's not failing. Working in PC repair, I can say that's one of the first things we look for whenever a computer stops booting. Because if it's failing then there's no point in fixing the unit until the hard drive is replaced.
Could be thousands of different issues.
Did you install any new software recently?
Did you make any hardware changes?
Did you bump or move your computer in any way?
Was there a power outage recently?
Sometimes it is as simple as uninstalling some newfangled software you added. Sometimes it is much, much worse. Most times, though, you can find clues about the errors in Windows Event Viewer.
System Restore isn't always "delete everything and start over." Most of the time it will revert back to the last major update you did to the computer. System Restore is always my 2nd to last resort - last resort being a complete reformat or hardware replacement.
My advice is to back up everything you can immediately. If you are already to the point where the computer will not cooperate you have a few options. You can bring it to a repair and recovery specialist and they can try to detangle the issue (will cost you a lot.) You can complete a System Restore and see what happens. Or you can reformat. Up to you.
Did you install any new software recently?
Did you make any hardware changes?
Did you bump or move your computer in any way?
Was there a power outage recently?
Sometimes it is as simple as uninstalling some newfangled software you added. Sometimes it is much, much worse. Most times, though, you can find clues about the errors in Windows Event Viewer.
System Restore isn't always "delete everything and start over." Most of the time it will revert back to the last major update you did to the computer. System Restore is always my 2nd to last resort - last resort being a complete reformat or hardware replacement.
My advice is to back up everything you can immediately. If you are already to the point where the computer will not cooperate you have a few options. You can bring it to a repair and recovery specialist and they can try to detangle the issue (will cost you a lot.) You can complete a System Restore and see what happens. Or you can reformat. Up to you.
usually there's another option when you start the computer up that says start windows normally. does that appear?
yes, I clicked on it many times, it does nothing. It just bring me back to the black screen again.
You will need to repair it with a Windows disk. Your system should have came with the disk. Or, you can download the OS to a flash drive and run it that way. Plenty of tutorials online on how to do it that way.
can u please give me a link to a youtube video that shows me how to do it the right way?
Here is the flash drive repair disk:www.youtube.com/watch?v=w9hv0W… you will need to use another system to do this.
Here is for the CD(if you have it):www.youtube.com/watch?v=guLKA-…
Here is for the CD(if you have it):www.youtube.com/watch?v=guLKA-…
I have moved this thread to the Software & OS Forum as it is more appropriate here. Please consider all the forums before posting in them - this should help! 
You need to take this to the Software and OS Forums. It would be good to back everything up to a external hard drive if you can.
Secondly, as pyrohmstr said, you will need to find a installation disk and run the system repair process off it and if that doesn't work, you will most likely have to reinstall the operating system. It's likely that the hard drive could be going bad.
Secondly, as pyrohmstr said, you will need to find a installation disk and run the system repair process off it and if that doesn't work, you will most likely have to reinstall the operating system. It's likely that the hard drive could be going bad.
First this should be in software 3wyl
Second, you need to find an installation disk and run the recovery/repair off that (what OS is this??). The disk has better tools than the built-in stuff.
If that doesn't work, you need to reinstall your operating system. That will delete everything you have on the computer so if you go that route you need to get/borrow a second computer. Plug your hard drive into that, copy everything you care about off, and then reinstall it in the computer.
Second, you need to find an installation disk and run the recovery/repair off that (what OS is this??). The disk has better tools than the built-in stuff.
If that doesn't work, you need to reinstall your operating system. That will delete everything you have on the computer so if you go that route you need to get/borrow a second computer. Plug your hard drive into that, copy everything you care about off, and then reinstall it in the computer.
Moved, thanks.
Go to a forum site that can actually help you. Either that, or a computer repair shop.
I'm trying not to, I don't want to lose anything that can still be saved on my computer. Most computer technicians like to use the "system restore" option, which in other words means delete everything and start over again.
Take it to a computer repair shop.
I'm trying not to, I don't want to lose anything that can still be saved on my computer. Most computer technicians like to use the "system restore" option, which in other words means delete everything and start over again.