Can't Do "Restore To Factory Settings"

~spiritjujuhari Apr 14, 2012

I heard I need to locate a file called "factory.wim" but I can't find it. I have no disc to boot from and I've tried the command prompt thing to activate it, it just says, "the system cannot find the path specified". OTL I don't see "Factory Restore" anywhere in the system repair options. I don't have a "tools" folder either.

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~CinderBlockStudios Apr 19, 2012 Professional Traditional Artist

yeah that probably wouldn't do anything.

~spiritjujuhari Apr 18, 2012

Ok I'll try those.

It's just that I can't access, the system restore factory settings option there, and now the "repair my computer" won't even launch.

~spiritjujuhari Apr 18, 2012

Um, I don't have Sony Vaio, I have Dell Inspiron and not Windows 7, Windows Vista. I can't recover the factory settings because it won't work. I can't find the "factory.wim" file I need and I don't have any recovery discs.

~spiritjujuhari Apr 18, 2012

Ah ok well I tried cleaning that. I can take it out and clean out the portion around it.

~gladiolus1 Apr 18, 2012

Recover your factory settings if you run into problems with your Sony Vaio computer running the Windows 7 operating system. Recovering the factory settings will resolve problems with missing system file that have made your operating system unstable. Recovering the computer's factory settings will also permanently remove any viruses that have become buried on the computer's hard drive. You can access the recovery program from within Windows 7, while booting up your computer or using the recovery discs. ..

~CinderBlockStudios Apr 17, 2012 Professional Traditional Artist

no it wouldn't be the motherboard, it would be the disk drive. Or where it connects.

~DoctorV23 Apr 17, 2012

Things you could try:
In device manager, find your CD/DVD drive, uninstall it and restart the computer. Windows should then reinstall the device driver for you, (or you can click install driver to do it).
Malware scan: Quick scan with SuperAntispyware free [link] is a very fast and thorough scanner (set it to not start with Windows in the settings).
Ccleaner: [link] another free app, good for cleaning the Windows registry (Use the 'Registry' tab).
-if the problem persists, it's probably a problem with the hardware itself rather than Windows like ~Davos-Moon suggested.

Anyway, you probably already went through this... but the procedure to restore a Dell Inspiron to factory defaults is to press the F8 key when you see the Dell logo at startup. It will take you to the advanced boot menu options, which include 'Repair your Computer'. Select that option and enter your password if asked, then you will see a list of options like 'system restore' and 'command prompt'. The last option says 'Dell PC restore', or something similar. Select that option and follow the instructions on the screen.

~spiritjujuhari Apr 17, 2012

You mean with the motherboard? I'll see what I can do.

~CinderBlockStudios Apr 17, 2012 Professional Traditional Artist

could be something with the internal connections, but that's just a stab in the dark, I'm really not sure.

~spiritjujuhari Apr 17, 2012

I tried cleaning it, and it's like the disc spins when I put it in but then the comp freezes.

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Can't Do "Restore To Factory Settings"

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