Cintiq 12wx Troubleshooting?


Coyote-Walker's avatar
So I just got in a Wacom Cintiq 12wx used on Ebay. Looks like whoever had it never used it. 

I have everything plugged in and am using a Mini Display Port to DVI adapter to hook it to my laptop. The laptop is running Windows 10 and can support two monitors, I disconnected the second monitor from it to hook up the cintiq. 

The pen function on the cintiq is working but the monitor part says "No Sync - Go to Sleep". 

I've googled EVERYWHERE and tried a ton of different things to get it to work. Unplugging and plugging all the wires back in. Restarting the computer. Uninstalling and reinstalling the Wacom drivers. Trying a VGA adapter instead. I don't really know what to do at this point. 

Help?
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pyrohmstr's avatar
Yeah, first thing to check is the adapter you're using.

Perhaps try to bring the Cintiq to a friends house and try it on a computer that can support it without any adapters.