Yeah my photoshop keeps bugging a lot, sometimes it works sometimes it crashes right in the middle of a transfer, but Preview is flawless. If this doesn't work for you (once I dont know which OS you have), I'm sure any other simple and free image viewing software will do the trick, as long as there's an Import option
I tried preview with no joy, but you gave me the idea to try a few other programs. Strangely, adobe bridge works. Communicates with the camera fine, and can then open the files in photoshop. It's weird how after years of using the EOS utility, it should suddenly stop working, I even tried re-installing it, but no luck. Ah well, just have to use bridge from now on.