When you enter the deviants forum the first topic which is a sticky is "need help", and, if you read it, it tells you not to ask for help here. My wasn't pointless. It was a reaction, as in, oh no not again, can't these people read?!!!
I sent you a link with the guidelines for posting in a chat related forum. There is another topic in there about your problem, but, less detailed, and, so far there was no answer. You might try asking there is that person ever found an answer.