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January 27, 2013
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Replies: 14

AT&T Nightmare

:iconchase-san:
Chase-san Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
Okay, we had 3 MBPS internet before. While we never got the full 3 mbps we did get around 2400. Well after we had to switch our phone number, we suddenly only get around 1300.

After weeks of calling in, contacting and 3 people coming out to check the lines up and down the street (and all the way back to the distribution center). They said, we have exactly the same lines and connections as before, but they have basically no idea how we had those speeds before. So they forced us to downgrade to 1.5 mbps dsl.

They said that because we dropped out about once a week, that we had bad service before, so we could only get 1.5.

Now that is just a backdrop for the current problem. Right now we are getting only that 1.3 and now it is dropping out every 5-10 minutes. What is more, I have to manually cycle the power on the modem to get it to reconnect.

So I am banging my head against the wall, and I want to hurt the idiots at AT&T for not knowing how their own internet technology works. While I don't know how it works either. I have an excuse. I'm not trying to sell it!

The biggest unfortunate issue is the only phone provider in the area. So even if I go to another ISP. I still have to deal with AT&T.
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Devious Comments

:iconirononiji:
iroNoNiji Featured By Owner Jan 27, 2013  Hobbyist General Artist
I have 800kbps. And I had six months or so without internet while being switched up from 400. And the idiots from our phone company broke several modems.
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:iconchase-san:
Chase-san Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
Oh man, that sucks. During the last one I went without internet for two weeks. But it broke my addiction.
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:iconsabhira:
Sabhira Featured By Owner Jan 27, 2013  Student Traditional Artist
Man that sucks. My upload speed is faster than that! I ditched AT&T a long time ago, because they suck. Right now I'm getting about 60 mbps and thats with someone else using the internet too.
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:iconchase-san:
Chase-san Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
I take what I can get at the moment.
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:iconcatapultedcarcass:
CatapultedCarcass Featured By Owner Jan 27, 2013  Hobbyist Traditional Artist
I'm sure worse things have happened to people in the past.
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:iconchase-san:
Chase-san Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
By that logic no one should ever complain about anything.
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:iconcatapultedcarcass:
CatapultedCarcass Featured By Owner Jan 27, 2013  Hobbyist Traditional Artist
Only if the number of people on the planet is infinite, which it isn't.

C'mon Captain Logic, you can figure it out.
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:iconrachburns:
RachBurns Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
Yeah, AT&T is still trying to get us back after pulling some crap similar to that.

Is it possible y'all could get phone through cable or something like that? It's a slightly higher package if they're handling phone and internet as well as television, but it's not dealing with AT&T!
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:iconchase-san:
Chase-san Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
Unfortunately cable is not available here. So I am stuck with DSL, or I would.
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:iconrachburns:
RachBurns Featured By Owner Jan 27, 2013  Hobbyist Digital Artist
Agh. I'm so sorry about that! Any way your current television provider could handle it?
Sorry if I'm going over plenty that you have already. ^^; AT&T was just that bad to us at one point.

Everything that happened was something "we" did, but they could fix it if we'd just pay for this service! And when we didn't need said thing is when everything but the phone itself became worse and worse. We were stuck on their dialup too.
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