o_o For the life of me I don't understand how people spend that much money on watches. I mean, you glance at the thing and it tells you the time. That's it. A $10 walmart watch does the same thing that a $1000 fancy watch does.
BUT ANYWAY, customers suck. You have my sympathies.
Well, as long as the warranty isn't lifetime, nobody is obliged to refund or fix anything for anyone. But if it's a lifetime guarantee then sure, the buyer has every right to ask for the watch to be fixed.