Part of me wishes you had thrown that bag of rotten ass in front of a speeding 18-wheeler. The world would only be better off. I'd have told him to go win a Darwin award. Your professionalism is admirable.
YTcyberpunkFeatured By OwnerDec 12, 2012Hobbyist Traditional Artist
This season brings out the best and worst in everyone. I've had so many god-awful customers just this week that it's driven me to drinking (this is notable for me, since I'm not a big drinker; I do live in Wisconsin, but I'm not a native).
This...is relevant....I had a similar run in just yesterday...
The bitch was cranky so she took it out on me because I didn't remember her name...I serve 30-40 people per day so I only remember the regulars so its pretty unfair to expect me to remember every name. If she does it again I will tell her to treat the staff with a bit more respect or she can can find another place to go.
I am a devoted people's person. I put the items back on the shelves myself, even if that means walking all the way back to the entrance of the supermarket, from where I got them from. Also I was told by my mom, who worked at a grocery store, to never pick the item that has the price on it (if in a small grocery store), but always chose the one behind it, that doesn't have the price.
I know man, I work the cashier/retail as well. It's just because it's Christmas. Everyone is on edge since they're buying shit with money they don't have, making them pissy. We get the end product. still, I've come oh so close to telling someone to FUCK OFF while on shift. or reach over and slap the bastard. god damn retail
I think people who put stuff like lettuce and cheese in the freezer section after they decide not to get it are the worst.
I do admit that I did leave a couple of small items in an empty endcap the other day. But based on the store, I don't think anyone was gonna move them back to the back of the store where they belonged.
I remember this middle-aged lady, who was trying to be all high and mighty, talking to me like I'm trash. She wanted a glass of white wine, so I asked her which one exactly and she just loudly sighed, rolled her eyes at me and said: Nevermind, I'll just have a Sprite.
Bitch, I know the wine list by heart, which country each type comes from and the names of the vineyards, so you can shove that "you're just an uneducated bimbo and have no sense of class" attitude up your wrinkly ass.
Well... some people take the saying "the customer is king" a little too far. I feel sorry for people who have to work in retail because that job requires some nerves as you have to deal with whims like that every day.
On the other hand I've experienced being treated like shit at the supermarket cashier a lot – though I think this is more of a German phenomenon than a global one – especially since cashier workers here are awfully fast. I mean that in the sense that they somehow expect you to have your money ready even before you reach the conveyor belt, pay with one hand and then at the same instant pack your stuff because once you got your return money they already start scanning the stuff the person behind you has placed on the belt – which sucks, because they also tend to scan stuff in the way they want to and not in the way it has been arranged (I usually arrange my stuff on the belt so that hard, heavy stuff like pickles in a glass or liquid containers can be packed first and fruits and vegetables that can't take any pressure come last). I mean, seriously? This is NOT good customer service. Plus they don't even have (self-service) express counters here.
They do that here in Austria sometimes, too. I hate the thought of the person in front stealing the stuff we have to pay for. The other day, some old lady stole a bag from my mom, which isn't that bad (although you do have to pay for them), and my mom thought she stole a 10€ pack of chicken, too, but luckily my mom forgot it or something because it wasn't on the receipt.
Oh oh, when I used to work in a store, some angry old fart stormed at me and started shoving his coupons in my face, screaming that we don't have the items that we apparently advertise. I calmly took his coupons, looked at them and pointed out that they were from a rival store. He didn't say anything, grabbed those coupons and quickly ran off.
Ugh, I hear ya. I work at a portrait studio, and yesterday this woman was so horrible to me. She had done pretty much every asshole thing in the book. I shall count the ways!
Demanded she needed her portraits today. Unfortunately, while this is typically not an issue, we were out of paper, and our manager who stocks the store is in Korea. I told her we can take her photos, but she would not get them for a week. (This is still a shorter wait than any other studio in town.) This absolutely WAS NOT OKAY with her. I give her the only option we had, which is to put them on a CD, and she can have them printed elsewhere. But since it comes with a copyright, this option can be a little pricey. She decided yes, she'll do that. So I tell her the price before I ring her up; okay, that's still fine. When I ring her up, suddenly: WHY IS IT SO EXPENSIVE? I don't want that! So I ring her up again without the CD. Then I go to take her pictures, and she almost immedietly starts complaining that I'm not taking her picture fast enough. For me to do my job, I have to pose people before taking their picture, or it WILL look bad. She barks at me that "I'll just sit how I know will look good, and just take my fucking picture." So I do. When I show them to her she is livid, because they weren't flattering. I told her, "Well, I tried posing you, and you refused to let me do my job." She picks more pictures than she purchased, so it will only be like an extra five dollar difference. When I tell her this, shit really hits the fan, she's like "But I already PAID you! I should get all the pictures I want! You just want to steal my money! You fucking thief! I should've gone to sears, they're not fucking rip-off artists like you bastards!"
After she finally left, I felt near tears and was completely nauseous for the rest of the day. I made her skin extra oily.
-------- HOWEVER, today, two passing people yelled in my store "Hey, hey you! You're beautiful!!" And a woman gave me a very nice tip (we never get tips), because I made her baby smile for his pictures, and apparantly most people can't.
Imagine the guys reaction if I had assumed he needed stamps just for those cards and he happened to need more? He would have raged. I'm not blessed by cashier gods and I can't read minds by the power of magic. Unfortunately I have to open my mouth and ask if the customer doesn't either ask for X amount of stamps before I ask if they need some or they don't give me a clear number. Simple as that. I ask if you need stamps for your cards. You say Yes, I will take 20. Very simple.
Speaking of people not putting stuff back, I remember one woman who had a little kid and full cart of small items suddenly decided she didn't want half of it and dumped it on an endcap right in front of me and my manager. I didn't say anything, but man was I pissed.
It would be nice if we could, but at the same time, it would likely take far more time to make them put it back than to do it ourselves. Personally, I would rather have them pay a "restocking fee" when they leave more than X number of items out of place.
Aww yeah the pure joy of customer services. Most of them think that you are a retarded douche, only because you work in a store, and starts being assholes like :
Customer : I'ts supposed to be 50% off that Bracelet. And its the same price wtf. Me : No, its not that Its..... Customer : *slam the sing on my desk HERE IT IS YOU CAN'T READ OR WHAT IT SAYS 50 PERCENT OFF* Me : Yes I can read thank you, and i read '' UP TO 50% AND ALSO THE PRICE ON THE THICKET BEEN ALREADY REDUCED'' So do you still want it ? Customer : Is it White Gold ? Me : No I'ts guess brand, its fashion jewellery. Customer : What do you mean it was 75,00 and it's not white gold !!! Me : No Of course not ! our white gold jewellery are in show cases and they begin at 250$ Customer : Why is this 75,00$ Me : Because guess brand is popular , and they sell around the same prices everywhere, Young people like it. Customer : NON-SENSE Call your Manager ! This is a ridiculous price. ME : Guess wants us to sell it that price, if you don't want it, Just don't take it thats it !!! Customer : Where is the manager ME : Right in front of you. Customer : NO THANKS I'M GOING TO SEARS.
Omfg, people seriously, only because i work in a huge surface store means that i'm a total dumbo, Dude, I fix watches and Clocks that worth twice the value of your car. Bitch please !
Holy shit what. That makes me want to start my own business and go all DON'T LIKE IT/THINK I'M AND IDIOT/ACT LIKE DOUCHE aand I don't want your money so get the fuck out. Act decently and I will happily serve you.
That reminds me of one guy I ran into working at a pharmacy. We would occasionally call people who hadn't picked up a prescription with refills before it would expire. I got this angry old guy who complained that he had had to miss his medicine during vacation because he asked for the refill early and we left him a message saying his insurance wouldn't pay for it yet and to call us back if he needed it early for some reason.
He'd never called us back. I told the guy we can easily transfer his prescription to wherever he's staying if his insurance won't let us fill it early, the pharmacy was literally across the road from where he stayed. He went, "I'm sixty-blah years old. I shouldn't have to do that! I shouldn't have to pick up my prescriptions when I'm on vacation!" There was about ten seconds of silence while we both stared at our phones.
I used to work in a pharmacy in the UK where insurance isn't an issue (single fixed charge per item if they're not exempt) and it's complicated and busy enough, I hate to think what it must be like for you guys :/
I know! I don't fucking read minds, I have to ask how many fucking stamps do customers want. Same ranting I had here goes for the guy who rages because I asked if he'd like a bag (as in at the cash registry, I asked if he wanted a bag for his purchases). And he goes all "Look at the thing I bought girl. Does it look like I need a bag for this". It was like my second week at work so I was shitting bricks. My bosslady went ahead and informed the customer it's the store policy to always ask no matter how small the purchase.
Entitle-minded pricks. Actually, a headline along the lines of "Cashier went berserk on bitching customer" would make me happy and may statuate an example of how ill-advised it is to test the limits of strangers.
Not being funny, but is it everywhere that middle-aged men/women are the bane of every retail assistant's life??
My god. I love the olds, they're normally always so lovely, the children are so sweet, and the teenagers/young adults normally just go on about their business, but jesus christ, the middle-aged people have the biggest stick up their asses. Have they never worked in retail with the general public??
Yes, my nicest regular customers (I worked in pharmacy, so a lot of them were old xD) were always my nicest ones, apart from one or two miserable old bats. It's not my fault you're ill. It's not my fault there's a manufacturing issue with your meds. There is nothing I can do about it, leave me alone
I love the olds. They're always so sweet, they don't really bother kicking up any sort of a fuss and quite happy to just potter about through life. I like conversations with them over the other age groups because they're often really funny or have good things to say. (although kids come a close second, they come out with adorable stuff sometimes, and I think they just want someone to listen to their trivial conversations without a hmmmmm that's nice.)
Yes! this exactly. I don't work in retail but I work at a club where customers generally try to act a little more civilized than they would in the grocery store (lucky for me ) But we still aren't safe from the rude people either, and it seems that middle-aged people are the most entitled, lazy, arrogant whiners in the entire spectrum of age groups. Like you said - old people are often very polite (some are needlessly fussy, but whatever) teenagers can be smartasses sometimes but they are quick and easy to deal with as customers, kids can occasionally be little brats but the majority are sweet and well-mannered But the beer-bellied, middle-aged white trash are the most miserable pieces of shit in existence