Despite the nature of my thread, I enjoy working where I do I'm happy to help people out, so long as there's a bit of respect involved, and there more often than not is. I go the extra mile for those who are just here to buy whatever, and those who are complete shits I give the bare minimum.
You should get a job working for 911/999/112. It's awesome. Like other call center jobs, we're not allowed to "yell" at the general public (and I'll define yelling as raising your voice and using aggressive tones here). BUT - while we aren't allowed to "yell" - we are allowed to raise our voice and use aggressive tones.
You have to get mean with callers sometimes because they're panicked (or drunk/high/flatout tripping balls) and you need to take control and get their attention, or they're just plain mental and you need to not-yell at them for tying up the phone lines with trivial shit.
It's like the exact opposite of commercial call center culture: WE'RE always right, not the customer. We're the police, bitch. What we tell you is final. For us, the whinging is usually from people calling in to complain about a ticket they received or they're upset we haven't served a protection order (we have to physically serve them, not just leave them on the door, and if the person doesn't answer the door but we see them in the house, we can't force entry on a CPO and people hate to hear that the person they're pissed at still has civil protections against police aggression; plus, a CPO isn't a force field that magically keeps people away - they're violated ALL THE TIME). We also require either a date of birth or social security number when we verify warrants against someone, and people get pissed because they know where a wanted person is located (almost always wanted for misdemeanors out of something minor like a failure to appear in court or a bad check) and they can't understand why we need to verify we're arresting the PROPER Michael Smith when there are dozens in a city of over a million people.
It's great to not have to telefelate customers to make them happy. When someone does want to file a complaint against one of us, we refer it to our supervisor (a corporal or sergeant in the department) and they side with us over the caller almost every time.
Of course, those are the non-emergency administrative calls. The life-and-death calls are a different matter and we still have to do everything in our power to help them.
That sounds like a pretty sweet job. I can take the heat from people's aggressiveness and anger pretty easily. People think if they shout and make a scene, they're more inclined to get their own way but I think that's a farce, mostly because you can't embarrass me. I imagine talking to people over the phone is a lot easier when they get mad, though, because they can't exactly tower over you in a threatening manner if you're miles away from each other.
The customer misunderstanding (or not understanding completely) is a real pain too, I agree. Customers don't understand why we have to take their details sometimes (even in some cases, home deliveries are questioned by the customer with things like "huh? Why do you need my address?" ) and some (but a very very small percentage) fail to understand after we've given them the reason for our questions. It's a pain, but something to endure I guess.
Oh they don't bother me really, it's only the ones that have a horrible smell that get to me. One smelled like stale smoke, really badly. It's like she hotboxed in her entire house foverer, and when that eternity was done, she dived into a huge dumpster full of ash, just to come over and destroy my nose.
As for the nasty ones, I just don't get why they're nasty for no reason. I think it's just self entitlement really.
I skimmed through the complaint and gathered you're sore because you're a bitch for some company that expects you to represent them in a manner that makes them look good.
Well, you like getting paid, don't you? You're either going to have to work for yourself, work for a place that doesn't require you to interact with the public, or go fuck yourself and die. While being a bitch. Cause you need the money.
That's why I developed a valuable skill- I wanted to be treated with respect. You don't get that without earning it.
You skimmed through the complaint and failed to pick up any form of sarcasm and you missed the joke. Oh well, I'm sorry sir that the complaint isn't satisfactory to your needs, let me call my manager and we'll see if we can rectify this situation. Please hold.
The only person I still need to buy an x-mas present for is my brother.. he's begging me to give him my AC3 copy, like hell he's getting it Don't even get me started on customer service, I have to do the phone services from time to time and people can be fucking stupid.
Most are nice and polite and just want to buy things, but I swear, some just want to buy things and be a total rotten pleb. It depends person to person, but I can't understand what would make a person so bitter that they'd actually be a worthless pile of faeces.
That's fine by me, as long as you can take it as well as you can dish it out!
When customer service assumes they know more than I do, I have a problem. In this case, I could say with some certainty that they didn't - if they had a relevant qualification of any kind at all, I'd have shut up and let them muddle through diagnostics themselves. But no, they keep telling me: "Let me transfer you to tech support." They'd do that, and I'd be asked: "Did you run this diagnostic?" because that's what their computer screen tells them to ask. This diagnostic takes six freaking hours (highly inefficient, I diagnosed the problem correctly without running that diagnostic, but went along with it the first time just to jump through the hoops). Okay, fine, six hours, call back, new customer service representative. Repeat ad nauseum because they would not accept that I already did that six times with six different customer service representatives. All I wanted was to cash in on my damned warranty. Yes, I could invalidate the warranty, and fix it myself... but why would I do that if I bought a warranty? That warranty covered the parts to fix the problem, and the problem wasn't with that product specifically, but with a component of the product. Why should I be out $600 for something the warranty covers? That's daft. Needless to say, I don't buy through that company anymore, because cashing in on the warranty almost cost me as much in lost hours at work (customer service was only open 9-5 on weekdays - talk about inconvenient!) and phone calls as the new part would have out of pocket! To hell with crappy customer service, and crappy customers.
Fair enough when customer service is techically based. I reckon they should all go through training as to not give the old, 'have you tried turning it off and on again?' Other things, I'd say that it's a good thing we know more than the customer. As in: 'Do you sell motor homes here?' 'Nope, we don't.' 'Can you get a supervisor and check?'
I just use my apron. I've actually gotten good enough at it that I can make thirty some odd bags of cotton candy at a time without getting sugar on my pants or shirt. Though I do still get it in my hair.
Benjamin-BiddixFeatured By OwnerDec 3, 2012Hobbyist General Artist
Nice wall of text I don't feel like reading today honestly so I will just comment on the anti complaint. Those salesmen have no right to be bitter....the customer always right. ...and that's also why I am glad I don't work at any super-store.