Depends on how it's "broken" If the connections on the inside are frayed, then you're probably screwed. If it's just sheared or cleanly cut, you can try to peel back the casing and get a circuitry voltmeter and remap the connection. With that said, that level of electronic repair is best left up to the professional, who usually won't do it regardless of warranty because it's easier and cheaper to replace the hardware. I feel your pain, but the best thing to do would be invest in a new tablet, perhaps with a extended warranty if you carry yours around a lot.
Mercury-CroweFeatured By OwnerJan 25, 2013Professional Artisan Crafter
Hm, if the cord has come free from the tablet then you need to send it back to Wacom to get it fixed (not Radio Shack or some computer place, it actually needs to be sent back to the manufacturer. You can get a box from the post office, make sure you pad it well). You can call them or do customer service through their website.
Last I heard, they will replace the cord for a fee if you send them the tablet. But I have no idea what that is, so make sure to ask. Last time I checked it was around $100 but that was a really long time ago.
Ah okay, I just sent the model number to a wacom representative to get a price estimate. Seems like sending it back to wacom is the best solution even though its going to cost me a bit ); Thanks for your reply!
Are you fairly competent and rewiring electronic equipment or know someone who is?
Are there no computer repair shops in your area?
If your answer to those questions is "no", then send the tablet to Wacom for repair/replacement. They have a customer service number on their website. You may have to pay a fee (besides shipping), but that is the only other choice you have that's better than buying a new tablet at the moment. Otherwise, start learning how to rewire electronic equipment so you can fix it yourself, or keep searching for a store that can do it. I wouldn't recommend duct tape without actually soldering the wiring correctly first.
I went to staples and radio shack since they're the only electronic stores I know of here in the US (the tablet broke when I moved here from Europe >; ), but I havent looked into any independent repair shops yet. Maybe that'd be a good idea. I was thinking about rewiring it myself, but I've never done it before and theres quite a lot of wires sticking out of it. I just dont want to make a bigger mess of it ): I sent an email to wacom just now so hopefully they'll reply soon. Thanks!
Here in China there are tons of places where I could have that done, but the cost of shipping would be sufficient to not make it worthwhile. But yeah, if you can find a shop that fixes TVs, they would likely have somebody that's able to fix that.
But, it's probably best to just send it back to Wacom to fix, as they'll probably send you a refurb unit if the cost of fixing isn't reasonable.
it may be possible to have a computer repair shop do it. Otherwise, google search an answer or visit the Wacom site and contact the company about your problem. Maybe they'll be generous and replace it or offer suggestions.
I went to staples and radio shack since they're the only electronic stores I know of here in the US (the tablet broke when I moved here from Europe >; ), but I havent looked into any independent repair shops yet. And I just emailed wacom so hopefully they'll reply soon. Thanks!